Because Projects Don’t End When Systems Ship
Our laser systems are the most reliable in the industry. But no manufacturing environment is static; system alterations are integral to success. The technicians and engineers who build and test our systems are the same people who install and support them. As a result, our in-house support engineers have an intimate knowledge of our systems; ILT customers benefit from their expertise and responsiveness—during development and beyond.
For immediate support on your existing ILT system:
Hours: 8:00 am – 5:00 pm (CST)
“When we are trouble shooting a problem, ILT is very responsive.”
Bruce R., Sr. Process Engineer – US Medical Device Manufacturer
Our support engineers can quickly answer many service-related questions over the phone. Real-time troubleshooting via WebEx is also available. This option is available on every system we build and allows for quick and accurate support.
When required, our service engineers come directly to your facility to perform field upgrades or to diagnose problems.
Each completed ILT system ships with documentation that includes a spare parts list. Customers may also contact us to request updated lists for their system.
ILT engineers regularly conduct training sessions that help clients effectively use and maintain their system. Training sessions related to HMI-2200—ILT’s proprietary control software—are also available. Contact us for details.
Off and Running
ILT’s systems ease the transition from development to production.